FAQs
Do you ship your products from overseas? I know a lot of online stores dropship from China these days.
Never! We're a family owned business right here in the USA. Every Sunset Lamp ships same day or next day directly from our facility in Mesa, AZ, ensuring you get your order fast. Plus, all orders come with a USPS tracking number so you can track it every step of the way.
How quickly can I expect my order?
Most orders within the US typically arrive within 2-3 business days once shipped. We usually get items out the door the same day, but sometimes it might take 1-2 business days to process depending on volume of orders and the time you placed your order.
What is the difference between the 3 models?
We offer three unique models of The Original Sunset Lamp:
- The Original: The classic sunset lamp with 4 unique lighting modes.
- The Plus: Everything you love about the Original, but with app control for added convenience.
- The Mini: A more portable version of the Original, perfect for on-the-go lighting effects.
Is the sunset lamp safe for my kids?
Totally! Our family values safety. Our sunset lamps are cool to the touch, sturdy, and don't have any nasty chemicals. They're kid friendly and made for curious hands of all ages. Obviously ensure no one stares into the light though - just like the real sun!
Any tips on caring for the lamp?
Easy peasy! Just dust it off gently with a soft cloth. Avoid letting it get too damp, and follow the care guide that comes in the box.
What if I'm not happy with my purchase?
Your happiness is our top priority. If something's not right, return it within 30 days for a full refund. Check our full return policy on our website for more details.
Can I play around with lamp settings?
Of course! Our Sunset Lamps feature 4 unique lighting modes that you can easily switch between. If you choose the Plus model, you can also tweak colors, brightness, and even schedule when it turns on or off using our user friendly app.
I'm thinking of buying a bunch. Any deals?
Definitely! Being The Original, we supply plenty of bulk order fulfillment. Get in touch with our team for special bulk pricing. You can reach us at info@theoriginalsunsetlamp.com.
How do I get in touch if I have questions?
Email us anytime at info@theoriginalsunsetlamp.com or head over to our Contact Us page. We're here to help!